What is the Casino Royale Players Club?

The Players Club is our rewards program that offers exclusive benefits and perks to our valued players. Membership is completely free and gives you access to special promotions, bonuses, and events.

What is Club Royale’s new exciting program?

Club Royale’s new program offers players the opportunity to earn rewards while playing slot machines. For every $1 coin in, players earn 1 cash back point and 0.5 comp points on selected machines.

How do I join the Players Club?

You can pre-register online by completing our registration form. Once you visit Casino Royale, bring your valid ID to our VIP Desk where you’ll sign the consent form and receive your Players Club Card along with your $15 welcome bonus.

Why do I need to sign a consent form in person?

The consent form confirms your agreement to our Terms & Conditions and Privacy Policy. We require in-person signing for security purposes and to verify your identity with valid ID, ensuring your account is protected.

What personal information do you collect and why?

We collect basic contact information (name, address, email, phone) and identification details to create and manage your Players Club membership. This information helps us verify your identity, communicate with you about your membership, and comply with gaming regulations. For full details, please review our Privacy Policy.

How is my personal information protected?

We implement strong security measures to protect your information from unauthorized access. Your data is stored on secure servers with industry-standard safeguards in place. We only share your information with trusted service providers as outlined in our Privacy Policy.

Is the Players Club affiliated with Sonesta Maho Beach Resort?

No, the Casino Royale Players Club is not affiliated with the Sonesta Maho Beach Resort or the Sonesta Ocean Point Resort. We operate independently despite being located in Maho Village.

How do I earn points?

Simply play on slot machines with your player’s card inserted, and you’ll automatically earn cash back points and comp points.

What are cash back points and comp points?

Cash back points can be redeemed for cash rewards while comp points can be redeemed for various complimentary items or experiences within the Club Royale premises, such as food vouchers, day passes at Sonesta Resorts, and more.

How does the casino loyalty program’s point redemption system work?

For every 3000 points accumulated, players can redeem them for a $5 reward. This means that the more you play, the more points you earn, and the closer you get to unlocking valuable rewards.

Do my points expire?

Yes, cash back points expire after 30 days and comp points expire after 365 days. It’s important to use your points before they expire to maximize your rewards.

How do I redeem my points?

Directly at the Slots machines or by visiting the Club Royale VIP desk and presenting your player’s card. Our friendly staff will assist you in redeeming your points.

Are all machines eligible for earning points?

Yes, all machines participate in the point-earning program.

Can I transfer my points to another player?

No, points are non-transferable and can only be redeemed by the player who earned them.

How can I check my points balance?

You can check your points balance directly at the Slots Machines and at the Club Royale kiosk, or by visiting the Club Royale desk.

Is there a limit to how many points I can earn?

There’s no limit to how many points you can earn, so keep playing and earning rewards!

Can I combine cash back points and comp points for redemption?

No, you cannot combine both cash back points and comp points for redemption.

Can I request access to or deletion of my personal information?

Yes, you have rights regarding your personal information, including access and deletion requests. To exercise these rights, please contact us at info@playmaho.com with your specific request.

How can I opt out of marketing communications?

You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails, contacting us at info@playmaho.com, or updating your communication preferences while visiting the Casino.

Can I still register for the Players Club if I don’t want to pre-register online?

Yes, you can register directly at the Casino by visiting our VIP Desk with your valid ID. However, pre-registering online will save you time during your visit.

What benefits do I receive as a Players Club member?

As a Players Club member, you’ll receive a $15 welcome bonus, exclusive promotions, special event invitations, and other personalized rewards. Your play is tracked so you can earn additional benefits based on your activity.

Is there a membership fee to join Club Royale?

No, Club Royale membership is free! Simply sign up at the Club Royale desk to start earning rewards today.

If you have any further questions or need assistance, feel free to reach out to our Club Royale staff, who will be happy to help you make the most of our exciting program.