Responsible Gambling

Our Commitment to Responsible Gambling

Play Maho (Casino Royale & Latitude Casino) is committed to promoting responsible gambling and providing a safe, enjoyable entertainment experience for our guests.

We believe gambling should be viewed as a form of entertainment and leisure activity, not as a way to generate income, recover losses, or solve financial problems. We encourage all guests to make informed decisions and gamble responsibly,

Age Restriction Policy (18+)

Casino gaming activities are strictly restricted to persons 18 years of age or older.

Individuals under the age of 18 are prohibited from entering gaming areas, participating in gaming activities, or collecting winnings. Valid government-issued photo identification may be required to verify age and identity.

If you are under 18 years of age, please do not attempt to access or participate in any casino gaming activity.

Independent Casino Operations

Casino Royale & Latitude Casino are independently operated.

Casino Royale’s & Latitude’s Casino gaming operations, promotions, rules, policies, procedures, and responsible gambling programs are managed independently by the casino and its licensed operator.

Neither Sonesta Maho Beach Resort nor Sonesta Ocean Point Resort manages or controls casino gaming operations.

Responsible Gambling Principles

We encourage all guests to:

  • Gamble for entertainment purposes only.
  • Set limits on time and money spent gambling.
  • Gamble only with discretionary funds.
  • Avoid chasing losses.
  • Balance gambling with other recreational activities.
  • Never borrow money to gamble.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Understand that gambling outcomes are based on chance and that losses are possible.

Recognizing Problem Gambling

Problem gambling can affect individuals and families regardless of age, income, or background. Warning signs may include:

  • Spending more time or money gambling than intended.
  • Chasing losses or trying to win back lost money.
  • Borrowing money or selling possessions to gamble.
  • Concealing gambling activity from family or friends.
  • Missing work, school, or personal obligations because of gambling.
  • Experiencing financial, emotional, or relationship difficulties related to gambling.
  • Feeling unable to reduce or stop gambling activity.

If you recognize these signs in yourself or someone you know, professional assistance is available.

Self-Exclusion

Casino Royale & Latitude Casino support responsible gambling through voluntary self-exclusion programs.

Guests who wish to restrict or suspend their access to gaming activities may contact casino management to obtain information regarding available self-exclusion options and responsible gaming measures.

Participation in a self-exclusion program is voluntary and may be subject to specific terms, conditions, and identification requirements.

For additional information, please contact casino management directly.

Responsible Gaming Contact

Email: info@playmaho.com
Phone: +1.721.545.2590

Need Help?

If gambling is no longer enjoyable or is negatively affecting your finances, relationships, work, or well-being, confidential assistance is available.

National Council on Problem Gambling (NCPG)

24-Hour Confidential Helpline

The National Council on Problem Gambling provides confidential support, information, and referrals for individuals and families affected by problem gambling.

Canadian Visitors

For guests visiting from Canada, additional confidential support is available through:

ConnexOntario

Additional Resources

Important Notice

Gambling involves risk and is not a guaranteed way to make money. Outcomes are based on chance and skill factors where applicable. Guests should only gamble with funds they can afford to lose.

By participating in casino gaming activities, guests acknowledge that they are doing so voluntarily and assume responsibility for their own gaming decisions.

18+ Only. Valid identification may be required. Casino Royale & Latitude Casino is independently operated.

Responsible Gambling Statement

Gamble Responsibly. Know Your Limits. Play for Entertainment. If gambling stops being fun, seek help.